ORDERING

The procedure for ordering is as follows:

Please email us your list of parts. Please include your name, address and telephone number and we will confirm back the total including freight cost to your location. We will quote you and if that is acceptable we will send you a payment web link for secure credit card payment.  If the goods need to be delivered with any urgency, please let us know with your enquiry because this may figure in the quote as regards the carrier choice and cost. Please also bear in mind our minimum order value is £10+VAT (20%) before postage.

Alternatively you can call us on 01322 442990 (9.30am to 5.30pm Tuesday to Friday, an answerphone collect your details outside of these hours).

We accept Credit cards, or Bank Transfer.  

Immediately payment is clear we will despatch and confirm back to you by email.

POINTS  TO  NOTE

Visits by arrangement only. We do not have a showroom, and in general don't have the staff to cater for extended visits/perusal of parts etc. Pickup of goods is possible but by arrangement and where the details of the order have already been settled by phone or email.

Out of Stock Goods
- All out of stock goods are placed on back order, and despatched on the arrival of new stocks, unless we receive an emailed cancellation request before despatch. Back orders are fulfilled on a first in first out basis. Credit cards are only debited when despatch is imminent. 

Credit CardsFor International buyers, many credit card issuers have an automatic block on card transactions outside their home territory, in order to protect against card fraud. If you have problems with getting your card details through our payment page, we recommend your first action should be to call your card issuer to let them know and ask them to free up the card for the transaction. Then try again after a short time.

We reserve the right to deliver your first order of Goods to the cardholder’s registered address, regardless of any alternative address that you may provide to us. Deliver of goods to any  alternative (non card holder) address will be at our discretion. We shall not be responsible to you provided we deliver the Goods to either one of either the cardholder’s registered address or any alternative address provided.

Carriage Transit Times and Cost - Our aim is to despatch goods the same day as payment is processed. Goods out of stock and other reasons (see above), can cause delays in despatch of an order. Should there be a reason for a delay in despatch, we will email you immediately to allow you the option to cancel your order.

The customer is ultimately responsible for all freight costs as we invoice for the goods value and transport costs at the time of despatch. However the customer is also solely liable for any import tax costs and clearance fees that may apply in your country. We are happy to offer the best arrangements we can to you for transport. There are sometimes multiple options on transit depending on the destination and your priority, speed or cost. We generally send goods so as to trade off speed against cost. Two to three working day delivery within the UK is typical. Between 3 and 4 days transit time to the US is normal. And between 3 and 4 days to Europe. Customs clearance may create delays and are out of our control. We can arrange for expedited services if required, subject still to customs clearance queries and courier delays out of our control. Please email us at the time of order with your name and address if you would like this option and we will quote you.

Courier service to most locations is currently via Fedex or DHL. For most couriers and locations, they have a policy of return to sender if the consignee is not available at the address provided to accept delivery and does not telephone to arrange an alternative delivery time within the time given on the card left at the time of the first delivery. Rearranging the delivery to an alternative location is possible if you contact us directly, but we would need to charge you an extra free at our cost to arrange this, as our courier charges us for changes once goods are in transit.  If time has gone by and pickup or redelivery arrangements have not been made, or any requires customs fees or taxes have not been paid by the customer, the courier will, after a set number of days, return the goods to us the sender, and we will be charged for this return and any redelivery requested. In this situation, if there are any return costs, we will need to pass all the extra costs we incur onto you the customer before we can arrange a new delivery, or by way of a reduced credit if the order is cancelled.
 


Long Tubes have a £3+VAT surcharge in the UK

United Kingdom (Mainland)

Up to 25 kg £8.75+VAT Courier

For other parts of the UK,  Highlands and Islands and Northern Island or for other services, just email for quote.


To Europe
, carriage costings vary depending on weight and country and freight costs will be calculated on any quote we provide. Shipments are sent with INCOTERMS of DAP. Since the UK has left the EU fully now, we are treated as a third country. We send from the UK without invoicing any UK taxes. Your local country's import taxes, including VAT and any customs taxes due will need to be collected by the courier before they will deliver the goods to you. There is normally a small collection fee added to these costs also. They will contact you by way of email or mobile text with regard to payment of these costs ahead of delivery. It is very important that you provide us with a reliable contact mobile number in addition to email address so the courier can contact you regarding customs clearance. If they cannot contact you to arrange for payment of any taxes, they will normally return the goods to us and any additional costs we have to pay to receive the parcel will not be refundable. You can find some extra information regarding customs clearance here.  For most of Europe an average freight cost of £30 or less  per consignment for up to 10 kg is typical, plus any taxes / collection fees as mentioned above.

Quotations  - Please do check details on any quotations provided in detail against your original order/request. We do our best to get things correct and interpret your needs as best we can. But mistakes or misunderstandings can happen and can be expensive to correct once the goods have left our premises. If in any doubt on an item shown in the quotation, please ask. The final quotation we provide is assumed to be correct and accepted by you once paid for, and forms the basis of the contract to supply. Assuming we have supplied the goods correctly as per the quotation agreed, we do not accept liability for any costs involved in the return of unsuitable items and/or the supply of replacements.  Orders for goods not usually stocked or made to special requirements are accepted on the understanding that such orders are irrevocable. Cancellation or refund of any deposit made cannot be accepted.

Package Delivery - We endeavour to despatch all goods carefully packed and consigned in good condition. In the event that any parcel is in bad condition upon arrival, so that the goods could conceivably be either damaged or missing, we would kindly request that you note this fact on the carrier's sheet when the goods are signed for. Doing so will speed the process for resolving our claims with the carrier and expedite the processing of replacements to you. All claims for loss, damage, missing items or erroneous goods must be made to us within 1 working day of the receipt of the goods, or the claim may not be recognized. These are the terms set by our couriers unfortunately, not by us. It is up to the customer to make sure that all goods are checked fully and are accepted as fit for their intended purpose before they are used and within the time period mentioned above. Transit insurance cover remains with us until the goods are signed by the customer or proxy as accepted in good order.

Returns - Should you wish to return goods, we require that you email us of your intention before despatch within 14 days of receiving the goods. We will then issue a returns number that should be quoted on the returns note with the returned goods. All goods returned to us must be received by us within 14 days of your telling us of your intention to return them. They must be received at our address as per our website, safely packed, recorded delivery carriage and full cover insurance paid. They are sent at your risk. We do not cover return postage on goods returned due to unsuitability or change of mind. Goods returned must be received back in original condition including all their original packaging and any documentation and within the 14 day limit mentioned above. In any other condition or time period they will not be acceptable for credit.  No returns due to unsuitability or change of mind are acceptable on items we do not normally stock, ie items that have been special ordered for you or that have been sized for you. NB Important. If you are sending returns from outside the UK, please be sure to describe the goods as 'Goods returned to sender. Zero value for customs' on the customs declaration. Failure to do this will likely lead to an import customs tax that we would need to pay before receipt of the goods and we would need to deduct this from any credit due to you.

If you require urgent replacement parts faster than this returns process enables, we can arrange this but we would need to charge for the replacements and then credit any returns afterwards on receipt. 
 

Guarantee - Goods are guaranteed for one year from the date of invoice, and the guarantee covers events occurring during the proper use of the product, excepting accidental or deliberate damage or any malfunction attributable to incorrect assembly, imperfect maintenance, improper use or fair wear and tear. We may annul this guarantee in cases of damage due to: 1) incorrect assembly, use or maintenance, 2) Accidents, knocks, self inflicted damage, tampering and/or modifications to the original product, 3) Force Majeure, including fire, floods and other natural disasters, 4) in the case of forks, damage to the finish or in any product damage of an aesthetic nature due to the use of inappropriate cleaning products or other chemicals, 5) in the case of tools damage due to abuse or incorrect use, use without lubricants, use with the wrong lubricants, or use on materials for which they were not designed, 6) in the case of framebuilding components we sell on the assumption that the builder has the correct equipment and understanding of correct fabrication methods and suitability of any parts supplied to produce a safe and functional assembly for the agreed upon final use and user. Framebuilding parts are not supplied as 'retail' or 'good to go' products and may well require further modification and finishing tools.

For faulty parts covered under the guarantee above, we reserve the right to replace, repair, or credit at our discretion
depending on the extent to which the parts have been used, as well as the result of our investigation into the causes of the problem.
If the damage is not covered under warranty, then we will consult with you by email as to how you want to proceed, whether to replacement or repair, both of which will be chargable.

WARNING Please note that due to the desire in the sport to produce the lightest bicycles, some of the components we sell, e.g. some tubes or other structural elements, are optimized for use in specific terrain or types of riding only, and/or for particular weights or sizes of rider. Optimal building techniques may be required to build suitably and safe frames for their intended uses. Some parts may not be designed for use with certain high strain equipment, for example disc brakes. Please ask for advice from a professional frame builder if you are at all unsure of your abilities, building equipment or the suitability of the parts you plan to use.

We do not guarantee that it will be possible to achieve 100% aesthetic perfection from polishing castings made from stainless steel. We mostly supply our stainless cast parts in the same unpolished condition as non stainless ones. If polished, surface irregularities can become noticeable that were not apparent at the beginning and it may not prove possible to polish them away. This situation has arisen from time to time and is a result of the imprecision of the casting production process. We do not accept aesthetic imperfections under these circumstances as a reason for return, replacement of parts or compensation for work done.

All these guarantees require goods to have been stored in suitable conditions, and used for the purpose intended, all in accordance with the manufacturer's instructions. No liability beyond the replacement of the actual part in query will be accepted or for the cost we have charged for this part. In no event shall Ceeway Bike Building Supplies Ltd be liable for incidental or consequential damage. In cases of dispute regarding parts quality, the final arbiter is the manufacturer.

Taxes - Our INCOTERMS are DAP. All the prices we quote via email or phone are given nett of UK sales tax as is customary for trade businesses in the UK. In line with regulations, UK sales tax will be added for goods sent to UK destinations, even if invoiced and paid by customers outside the UK. UK sales tax will not be charged by us for goods supplied to countries outside of the UK. However local or national sales taxes and customs duties may still be levied or be liable on part or all of the shipment value upon import to the destination country, and the carrier may charge an additional administration fee for collecting this. If in doubt regarding taxes that may be levied, please contact your local customs office.  We do not reduce the declared invoice value for customs purposes to avoid any import taxes that may be chargeable to you, if they apply. It is illegal for us to do this and we could be prosecuted and fined for doing it. Please do not ask us.


Exchange Rates - Any prices shown on this site are quoted in Pounds Sterling. Conversions are done automatically on payment by credit or debit card. As a guide to the current market rates, we have provided the link here https://transferwise.com/gb/currency-converter/ . Please note however, that each card has a loading on the current exchange rate, where the credit card company covers its costs and make its profits. The rates shown are not a guarantee of the exchange rate you will get. Nor can we guarantee the accuracy of the information found on the link.

E&OE