ORDERING

The procedure for ordering is as follows:

Please email us your list of parts. Please include your name, address and telephone number and we will confirm back the total including freight cost to your location. We will quote you and if that is acceptable we will send you a payment web link for secure credit card payment.  If the goods need to be delivered with any urgency, please let us know with your enquiry because this may figure in the quote as regards the carrier choice and cost. Please also bear in mind our minimum order value is £10+VAT (20%).

Alternatively you can call us on 01322 442990 (9.30am to 5.30pm Tuesday to Friday, an answerphone collect your details outside of these hours).

We accept Credit cards,  Paypal with a 3% surcharge, International Money Orders/Drafts (drawn in Pounds Sterling only). We can also accept Swift Transfers in Pounds Sterling for values over £400 (or under this with a £6 surcharge to cover UK Bank Charges). 

Immediately payment is clear we will despatch and confirm back to you by email.

POINTS  TO  NOTE

Visits by arrangement only. We do not have a showroom, and in general don't have the staff to cater for extended visits/perusal of parts etc. Pickup of goods is possible but by arrangement and where the details of the order have already been settled by phone or email.

Out of Stock Goods
- All out of stock goods are placed on back order, and despatched on the arrival of new stocks, unless we receive an emailed cancellation request before despatch. Back orders are fulfilled on a first in first out basis. Credit cards are only debited when despatch is imminent. 

Credit CardsFor International buyers, many credit card issuers have an automatic block on card transactions outside their home territory, in order to protect against card fraud. This applies particularly to USA and Canada. If you have problems with getting your card details through our payment page, we recommend your first action should be to call your card issuer to let them know and ask them to free up the card for the transaction. Then try again after a short time.

We reserve the right to deliver your first order of Goods to the cardholder’s registered address, regardless of any alternative address that you may provide to us. Thereafter, we may attempt to deliver Goods to any such alternative address, but this will be at our discretion and we shall not be responsible to you provided we deliver the Goods to either the cardholder’s registered address or any alternative address.

Carriage Transit Times and Cost - Our policy is to despatch goods the same day as payment is processed. Goods out of stock and other reasons (see above), can cause delays in despatch of an order. Should there be a reason for a delay in despatch, we will email you immediately to allow you the option to cancel your order.

The majority of our parts are not listed as freight paid. The customer is therefore ultimately responsible for all freight costs and any import tax costs that may apply in your country. We are happy to offer the best arrangements we can to you for transport. There are sometimes multiple options on transit depending on the destination and your priority, speed or cost. We generally send goods so as to trade off speed against cost. Two to three working day delivery within the UK is typical. Between 3 and 4 days transit time to the US is normal. And between 3 and 4 days to Europe. We can arrange for guaranteed timed services if required. Please email us at the time of order with your name and address if you would like this option and we will quote you.

Courier service to most locations is currently with Fedex. Long Tubes have a £3+VAT surcharge

United Kingdom (Mainland)

Up to 25 kg £7.50+VAT Courier

For other parts of the UK,  Highlands and Islands and Northern Island or for other services, just email for quote.


USA & Canada

In general we send via courier, normally Fedex, prices start at £16.50 for up to 1 kg. Other example prices, £33 for 5 kg, or £59 for 15 kg. We will quote a firm price on enquiry based on the order you are interested in. Transit time for courier is normally around 3 working days. For lower weight packages (<1.5 kg) and for low goods values (<£30) we can, on your request, send by air post (USPS) at a cheaper cost than by courier, however delivery times by this method can be unreliable even though the service is quoted as 'air', with 30+ day deliveries feasible because of customs and homeland security checks.

Asia and Far East (Including Australia, Hong Kong, Japan, S. Korea, New Zealand, Singapore). For lower value parcels up to 2 kg we can send by air post on request as the cheapest method, carriage cost £30 for 2 kg or less for lower weights, with a transit time of approx 10 working days. However please bear in mind delivery times by this method can be unreliable even though the service is quoted as 'air' and we recommend only for values less than £30 because of insurance limits. For a faster transit time, and for higher value goods or for heavier packages we send by Fedex or DHL. Example prices £46 for 5 kg, £85 for 15 kg. We will quote a firm price on enquiry based on the order you are interested in.

To Europe, carriage costings vary depending on weight and country. For most of Europe a freight cost of £19+VAT (20%)  per consignment for up to 10 kg is normal with a transit time of 3 to 4 days. Freight cost for light consignments (<2 kg) can be quoted by air post if you request this with a typical delivery time of 4 or 5 working days. The delivery is generally reliable, however the shipping time can be unreliable and sometimes extends beyond what one would normally anticipate. We therefore only accept to send by this method for low value consignments (<£30) and where the customer accepts the risk of delay. For East and South East Europe other carrier prices may apply, please just email for freight information.

For other countries, again please enquire.

Quotations  - Please do check details on any quotations provided in detail against your original order/request. We do our best to get things correct and interpret your needs as best we can. But mistakes or misunderstandings can happen and can be expensive to correct once the goods have left our premises. If in any doubt on an item shown in the quotation, please ask. The final quotation we provide is assumed to be correct and accepted by you once paid for, and forms the basis of the contract to supply. Assuming we have supplied the goods correctly as per the quotation agreed, we do not accept liability for any costs involved in the return of unsuitable items and/or the supply of replacements.

Package Delivery - We endeavour to despatch all goods carefully packed and consigned in good condition. They are signed as despatched in fit state by the carriers we use who become responsible for safe transit and delivery. In the event that any parcel is in bad condition upon arrival, so that the goods could conceivably be either damaged or missing, we would kindly request that you note this fact on the carrier's sheet when the goods are signed for. Doing so, will speed the process for resolving our claims with the carrier and expedite the processing of replacements to you. All claims for loss, damage or erroneous goods must be made to us within 7 days of the receipt of the goods, or the claim may not be recognized.

Returns - Should you wish to return goods, we require that you email us of your intention before despatch. We will then issue a returns number that should be quoted on the returns note with the returned goods. All goods despatched to us must be sent to our address as per our website, safely packed, recorded delivery carriage and insurance paid and at the owner's risk. We do not cover return postage on goods returned due to unsuitability. NB Important. If you are sending returns from outside the EU, please be sure to describe the goods as 'Goods returned to sender. Zero value for customs' on the customs declaration. Failure to do this will likely lead to an import customs tax that we would need to pay before receipt of the goods and we would need to deduct this from any credit due to you.

If you require urgent replacement parts faster than this returns process enables, we can arrange this but we would need to charge for the replacements and then credit any returns afterward on receipt.
Goods returned due to unsuitability must be received  in perfect resale condition including all their original packaging and any documentation. In any other condition the goods will not be acceptable for credit. If the goods are accepted back in a fit state for resale, there is a restocking fee of 15% of the invoiced value of the goods or £5 whichever is higher. Credits on returns are on account for use against future purposes only unless returned within 30 days from despatch.  No returns are acceptable after 6 months from despatch. Goods returned because of being received damaged, faulty or erroneously (this must be reported to us within 7 days of delivery. See Package Delivery) will be replaced or credited at our discretion. Used goods that are still under supplier warranty may be either replaced, repaired or credited at our discretion, depending on the result of our investigation into the causes of the problem. Should the goods returned be deemed to have been damaged through misuse, neglect or mistreatment, i.e. the damage is not covered under warranty, then we will consult with you by email as to how you want to proceed, whether to replacement or repair, both of which will be chargable at the time of return to you.

Guarantee - Goods are guaranteed for one year from the date of invoice, and the guarantee covers events occurring during the proper use of the product, excepting accidental or deliberate damage or any malfunction attributable to incorrect assembly, imperfect maintenance, improper use or fair wear and tear. We may annul this guarantee in cases of damage due to: 1) incorrect assembly, use or maintenance, 2) Accidents, knocks, self inflicted damage, tampering and/or modifications to the original product, 3) Force Majeure, including fire, floods and other natural disasters, 4) in the case of forks, damage to the finish or in any product damage of an aesthetic nature due to the use of inappropriate cleaning products or other chemicals, 5) in the case of tools damage due to abuse or incorrect use, use without lubricants, use with the wrong lubricants, or use on materials for which they were not designed, 6) in the case of framebuilding components we sell on the assumption that the builder has the correct equipment and understanding of correct fabrication methods in order to produce a safe and suitable product for the intended final use and user. WARNING Please note that due to the desire in the sport to produce the lightest bicycles, some of the components we sell, e.g. tubes, are manufactured near the safe limit of their raw materials (e.g. light tube thicknesses) Some components are designed for use for specific sorts of frame or rider only and can only be built with safety and without reduced characteristics with a great deal of builder care, and the correct expertise. Please ask for advice from a professional frame builder if you are at all unsure of your abilities or building equipment.

This guarantee requires the goods to have been stored in suitable conditions, and used for the purpose intended, all in accordance with the manufacturer's instructions. No liability beyond the replacement of the actual goods supplied will be accepted.  In cases of dispute, the arbiter is the manufacturer.

Taxes - All prices quoted are nett of UK sales tax. In line with regulations, UK sales tax will not be charged by us for goods supplied to countries outside of the European Union. However local or national sales taxes may still be levied or be liable on part or all of the shipment value upon import and the carrier may charge a small administration fee for collecting this. If in doubt, please contact your local customs office. We do not reduce the declared invoice value for customs purposes to avoid any import taxes that may be chargeable to you, if they apply. It is illegal for us to do this and we could be prosecuted and fined for doing it. Please do not ask us. Inside the European Union member states outside of the UK, no sales tax will be charged where a European Union VAT number is supplied and validated. 


Exchange Rates - Any prices shown on this site are quoted in Pounds Sterling. Conversions are done automatically on payment by credit or debit card. As a guide to the current market rates, we have provided the link here http://www.bbc.co.uk/news/business/market_data/overview/ . Please note however, that each card has a loading on the current exchange rate, where the credit card company covers its costs and make its profits. The rates shown are not a guarantee of the exchange rate you will get. Nor can we guarantee the accuracy of the information found on the link.

E&OE